Do you know what’s the worst thing that could happen to you? Oversleeping and missing something really important the next day all because you forgot to set an alarm. It happens to the best of us and it always leads to trouble. Maybe you had an important business meeting, maybe it’ll cause you to be late for work, or maybe, you’ll miss an important gym session or rather an OrangeTheory class. With that being said, what happens if you cancel your OrangeTheory class too late? Or worse, what happens if you don’t even show up? And in both cases, do you pay some sort of fee?
OrangeTheory’s late cancel and no-show policies are the same, if you don’t cancel 8 hours prior to the start of the class or if you don’t show up, a class gets deducted from your monthly amount if you have a class package, a Basic, or an Elite membership, and if you have a Premier membership, you’ll have to pay a $12 fee.
In this article, we’ll talk about the policies and fees of OrangeTheory’s late cancelations and no-shows, as well as you can avoid them.
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OrangeTheory’s Late Cancel Policy and Fee
As I mentioned earlier, sometimes, things happen in life that force you to cancel important events such as an OrangeTheory class.
You could’ve booked a class without paying attention to your busy schedule and finding out later that you can’t attend or you woke up sick. There are many situations where you’re just obliged to cancel your OrangeTheory class. And I know what you’re thinking: “What happens then?”.
Well, according to OrangeTheory’s policy, you can cancel a booked class without any sort of problem or fee if it’s done 8 hours prior to the start of that class.
However, if you’re too late to cancel (meaning that you do it less than 8 hours before the start of class), here’s what happens based on your membership:
- Basic and Elite Membership: A class gets deducted from your monthly amount. For example, if you have a Basic membership with 4 classes/month, you’ll have 3 classes/month left after you late cancel.
- Premier Membership: Since you have unlimited classes, you pay a $12 fee for every late cancellation.
- Class Packs: Just like a Basic or Elite membership, a class gets deducted from your package. For example, if you have a 10-class pack, you’ll only have 9 classes left after you late cancel.
The main reason why OrangeTheory imposes this strict policy and fee of 8 hours is that during that time, they’ll have the ability to notify other members on the waitlist. And with an 8-hour interval, these members will have enough time to prepare themselves to attend.
OrangeTheory’s No Show Policy and Fee
You may think that OrangeTheory’s no-show policy will be a lot different than that late cancel one, but as it turns out, it’s actually the same.
If you don’t show up to your booked OrangeTheory class, here’s what happens based on your membership:
- Basic and Elite Membership: A class gets deducted from your monthly amount (4 classes/month for a Basic Membership becomes 3 classes/month if you don’t show up to a class).
- Premier Membership: You pay a $12 fee.
- Class Packs: A class gets deducted from your package.
Again, the main reason why OrangeTheory imposes these sorts of policies is that when you don’t show up to a class, they won’t have the ability to notify other members on the waitlist. As a result, they won’t be able to attend even if there is an extra place available.
You should also keep in mind that certain OrangeTheory studios impose this strict rule: if you’re late for just 5 minutes then it’s considered a no-show on your part.
Difference Between a Late Cancel and a No Show
Even though there is no difference between the two, here is a table that summarizes all the information about the different policies and fees of each one.
| Basic Membership | Elite Membership | Premier Membership | Class Pack | |
| Late Cancel Fee | A class gets deducted from your monthly amount | A class gets deducted from your monthly amount | $12 fee | A class gets deducted from your package |
| No Show Fee | A class gets deducted from your monthly amount | A class gets deducted from your monthly amount | $12 fee | A class gets deducted from your package |
How to Avoid Late Cancel and No Show Fees
Even though OrangeTheory is very strict about its policies, you can still avoid the extra fees under certain conditions.
If you were forced to late cancel or not show up to a class due to an unexpected reason like sickness, or something that came up with your family, you can simply contact your local studio and explain your situation to them.
If you’re a consistent member that doesn’t usually late cancel or always shows up to booked classes, I’m sure that they won’t have a problem with giving you a refund or calling off the fee.
Conclusion:
Instead of thinking of this whole late cancel and no-show policy in a negative way, think of it as an extra source of motivation.
As soon as you book that class, there is no going back and you should do everything in your power to attend or else you’re gonna lose money. As a result, you’ll always be motivated to go on time.